You can’t see, touch, or feel how effective your insurance policy is until the pawpaw has hit the fan, so to speak. Crawford Dougall’s carefully designed policies come to bear fruit at the claims stage, when you’ll see for yourself how our expert team honours the policy’s promise to pay valid claims.
If you want complex policy documentation made simple by people who speak your industry’s language, you’re in the right place.
Crawford Dougall is a family-run business which has been crafting specialised insurance policies for corporate, commercial, domestic and hospitality niches since 1989. We speak your language – fluently.
See the level of personalised service we can provide with over 120 years of combined experience.
Experience the touch of the Crawford Dougall magic in legacy relationships founded on handshakes, attention to detail, and trustworthy service delivery.
Feel assured and insured. Crawford Dougall has sustained a 95% client retention rate. Once people have met with us, they trust us with the assets they’ve built from the ground up.
Andrew Dougall founded the company with just a PA in a Durban office in 1989. In over thirty years since, the company has expanded and carved out niche areas of expertise in the commercial, personal, corporate, and hospitality industries.
And it’s still in the family. In 2022, Simon Dougall stepped into his current role as CEO. His leadership has invigorated the company with contemporary risk management strategies that propel Crawford Dougall into the future while honouring its legacy. Some of our employees have stayed with us for more than thirty years of their careers, developing and sustaining decades-long client and underwriter partnerships.
Yes, our expertise in niche fields empowers us to create policy documents that let you sleep easy at night. But the real reason people stay with us for the long haul is that we cultivate longstanding relationships with employees, clients, and insurance partners alike.
While our client base is firmly rooted in South Africa, we also service clients across Africa and the rest of the world.
We were the smallest business ever to be accredited by Lloyd’s of London way back in 1992. (Safe to say we aren’t the smallest any more).
We secured over R750 million worth of COVID-related claims in the hospitality industry – and we were the first to do it at all.
Crawford Dougall is a member of the Financial Intermediaries Association (FIA) South Africa.
Our team of experienced brokers and claims experts means that our attention to detail is microscopic.
Our stringent risk management and underwriting processes allow us to deliver a superior claims turn around.
When it comes to insurance, one size certainly never fits all. We’ve carved our niches in the commercial, corporate, domestic, and hospitality spheres. We understand your industry as well as you do, which is why our bespoke insurance policies fit like a glove.
Crawford Dougall appoints a dedicated specialist to each client, and they’ll stay with you for continuity. Some of our employees have spent more than three decades maintaining legacy-status client relationships. When we say we’re committed to exceptional service delivery, we mean it. That’s the Crawford Dougall magic.