1. General
    1. Crawford Dougall recognises the importance of protecting your personal information and your right to having your personal information kept private. Crawford Dougall ensures that it adheres to all data protection laws and has the implemented safeguards to ensure that your personal information is kept safe from unauthorised access.
    2. This Privacy policy relates to the collection and use of personal information you may supply to us through your use of any of our service channels which includes our career portal used for recruitment purposes. This policy governs the manner in which your personal information will be dealt with.
  2. Personal Information
    1. Crawford Dougall aligns its definition of “personal information” with that as set out in the Protection of Personal Information Act, 2013 (POPIA). All information specific to yourself that is provided to us via our website or any other channel will be classified as personal information. This includes but is not limited to personal information that is provided to us in the course of our business, while obtaining an online quotation, using our mobile device app, enquiries via e-mail, during requests to amend or view your policy data or for the purpose of recruitment or potential employment.
    2. This includes but is not limited to the following personal information that you may provide to us:
      • Your name and surname;
      • Identity number, Passport number and/or date of birth;
      • Contact details;
      • Physical address;
      • Email address.
    3. We collect your personal information to be able to provide you with adequate insurance cover based on your own risk profile and to ensure that we have the correct and most up to date information.
    4. Crawford Dougall has the highest regard for the privacy of its customers and will only use personal information for the purposes that it was collected for.
  3. The use of Cookies
    1. We might use Cookies (small text files stored in your browser) and other techniques to follow your movements on our Website. These collect information that makes the website remember you and tells us how you use our Website, web-related products and services. This, in turn, helps us make our Website relevant to your interests and needs.
    2. Cookies by themselves cannot be used to discover your identity. Cookies do not damage your computer. You can set your browser to notify you when you receive a Cookie. This enables you to decide if you want to accept it or not. If you choose not to accept Cookies from our Website this may limit its functionalities or performance.
  4. Protection of Information
    1. We value the information that you choose to provide us and will therefore take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information we maintain concerning our customers and all our employees is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.
    2. Crawford Dougall uses state of the art technology and encryption to prevent any unauthorised access to your personal information. We keep up to date with latest global developments in security technology to ensure that your transactions and personal information stored with us is adequately secured and protected at all times.
    3. You must always keep your personal information and any account numbers confidential and ensure that you do not disclose it to anyone.
    4. Should you at any time feel that you no longer wish to be contacted by us for any purpose whatsoever, you should advise us to that effect via email or telephone. We retain all data that is required for us to discharge our business activities for an indefinite period for historical, statistical and research purposes. We have established appropriate safeguards against the records being used for any other purposes.
  5. Sharing of Information
    1. Crawford Dougall does not and will not sell or provide personal information to third parties for independent use. We may, however, share personal information with our business partners if that information is required to provide the product, or service you have requested. However, our business partners will adhere to using your information only as directed by Crawford Dougall.
    2. Below is a list of instances of where we will disclose your personal information. Please note that the list below is not a numerous clauses:
      • Information relating to claims, insurance and financial history with other insurers, government bodies and credit bureau.
      • When any regulatory authority for the various financial sectors requests same;
      • To comply with any regulation passed under relevant legislation, or any legal process;
      • To enforce and protect our rights and property (including intellectual property) and/or where we have a legitimate interest to do so;
      • When you have expressly authorised us to do so; or
      • If we undergo a change in ownership.
  6. Contact us
    1. Please ensure that you have read and understood the terms and conditions of this Privacy policy before you provide us with your personal information.
    2. We reserve the right in our sole discretion to amend this Privacy Policy from time to time. The amended version of the Privacy Policy shall supersede and replace all previous versions thereof.

You can contact us with any privacy related questions here: simon@dougall.co.za